SECURITY OF YOUR PERSONAL INFORMATION
Craft time does not sell, trade or rent any
information collected from this web site to outside companies
or third parties.
When you place an order through our web site we use a
secure server to protect your information. We use secure
sockets layer (ssl) technology to encrypt all the information
before it is sent to us. All customer data that we collect
is protected against unauthorized access. Your Credit
Card information is not stored in our Data Base. You will
need to enter your Credit Card information each time you
order.
ORDERING
Placing your first order online is easy. Just follow
these steps to order any of our great products online.
STEP ONE: SELECT ITEM
Just click on "add to cart" button under
product picture.
STEP TWO: ADD ITEM TO SHOPPING CART
"One"(1) quantity per item is automatically
selected. To adjust the quantity of an item follow
directions under "view cart" and adjust
quantity.
STEP THREE: SHOPPING CART
If you wish to add additional products to your shopping
cart, click on "continue shopping". When
you're done shopping, click on the "checkout"
button.
STEP FOUR: CREATE AN ACCOUNT & LOG IN
Create an account and Login. This allows us to complete
your order and save your information for future orders.
PLACING AN ORDER BY MAIL
If you would like you can print out an Order Form and
Mail your order in to us at:
Craft Time
10940 S Parker Road PMB# 476
Parker, Colorado 80134-7440
NOTE: If your order is under $10.00. There is a $2.00
handling fee.
REQUESTING A CATALOG
You can see our complete catalog on our web site, call or e-mail use with name and address if you would like to have our catalog sent to your home.
If you would like a catalog sent to your friend, please give us their complete name and address with zip code.
FOREIGN ORDERS
We only ship to United States.
CANCEL ORDER
Please call 1-800-832-1403 fax 303-792-3250 or email to customer service at service@crafttimeusa.com
If your order has already been processed, we may not be
able to cancel it. However, if you decide you do not want
the merchandise you ordered, you may return it to craft
time with 15 days of receipt and receive a full refund
of your total purchase price. Your satisfaction is our
goal.
RETURN AN ITEM
Merchandise can be returned for any reason within 15 days
of receipt.
The item must be in its original unopened condition for
a full refund.
We can only process returns and refunds from items purchased
from
Craft Time.
When we receive the returned item we will process the
return and issue a refund. Please note that we will refund
the shipping cost if the return is a result of our error.
HOW TO RETURN PRODUCT
Please indicate the reason for the return, include
a copy of the invoice that you received with your order,
please pack the item securely and ship to:
CRAFT TIME
ATTN: RETURN DEPT.
4595 Lima St.
Denver CO 80239
BROKEN OR DAMAGED ITEMS
If the item you received is broken or damaged you must report it to us within
15 days of receiving the item, please call 1-800-832-1403
for outside US. call 303-792-2463 or email to customer
service at service@crafttimeusa.com
PLEASE DO NOT RETURN ITEMS THAT WERE BROKEN DURING SHIPPING
PAYMENT OPTIONS
We accept Visa, MasterCard, Discover card, PayPal check or money order. Credit card orders will be processed
immediately. Orders paid by check or money order will
ship after receipt of payment. Do Not Send Cash.
If ordering by mail we also accept credit cards, cashiers
checks, money orders and personal checks. Personal checks
must clear the bank before shipment.
Sorry, NO COD orders accepted.
PRICING
Prices are subject to change without notice.
All items from previous catalogs are available for the
price listed in the most recent volume of craft time
catalog or on our web site.
SHIPPING METHODS & CHARGES
It's easy to calculate your delivery cost!
Just use the chart below to determine how much to add
on bases on the dollar value to your order.
All orders inside the continental U.S. are shipped by Fed Ex, UPS, or USPS.
Please use street address. Orders cannot be shipped
to P.O. Box.
Your order will leave our warehouse in 7 to 10 business days This could vary during high season.
Add $2.00 for orders less than $10.00
Colorado residents add 6.8% sales tax
These charges are applied only to the initial shipment,
if your order contains backorders; additional delivery
charges are not applied
SHIPPING AND HANDLING CONTINENTAL US.
| Order |
STANDARD DELIVERY |
| $5.00 - $14.99 |
$4.95 |
| $15.00 - $24.99 |
$5.95 |
| $25.00 - $34.99 |
$8.45 |
| $35.00 - $44.99 |
$9.45 |
| $45.00 - $54.99 |
$10.95 |
| $55.00 - $69.99 |
$12.25 |
| $70.00 - $84.99 |
$14.00 |
| $85.00 - $99.99 |
$16.00 |
| Over $100.00 |
$17.50 |
SHIPPING OUTSIDE THE CONTINENTAL U.S., HAWAII, ALASKA,
PUERTO RICO and U.S. TERRITORIES.
Shipping and handling charges depend on the size and
weight of your package and your ship to destination.
After placing your order we will tell you the exact
charges before we ship the order.
DISCONTINUED ITEMS POLICY
At times the manufacturer discontinues items. We try
not to include items on the website that are going to
be discontinued, but occasionally items are included.
We apologize if you order an item that the manufacturer
discontinues. We cannot do anything about this except
refund your money.
GUARANTEE
We guarantee to meet your standards and expectations.
If you're not happy with the merchandise, return you
purchase with order papers for a prompt exchange or
a refund. If any item is broken or missing, please email
to customer service at service@crafttimeusa.com
or call 1-800-832-1403 for a prompt exchange or refund.
ERRORS ON OUR SITE
We make every effort to ensure that the information
on our website www.crafttimeusa.com is accurate, complete
and current. Despite our efforts, there may be instances
when information about a product contains inaccurate
or incomplete data, including data about the product's
price or availability. Errors will be corrected where
discovered, and craft time reserves the right to revoke
any stated offer and to correct any errors, inaccuracies
or omissions including after an order has been submitted
and whether or not the order has been confirmed and
your credit card charged. If your order is canceled
after your credit card has been charged we will issue
a credit to your credit card in the amount of the charge
in a timely fashion.
COMMENTS, QUESTIONS OR SUGGESTIONS
If you have any comments, questions or suggestions on
items you would like made available please email us
at suggestions@crafttimeusa.com
or call us at 1-800-832-1403
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